OLS 144 - Office Procedures and Customer Service

2 CR

Covers basic office administration support skills, as well as customer service skills focusing on interacting with others and handling conflict. Course is graded Credit/No Credit.

Prerequisite(s): Acceptance into Program.

Course Outcomes

Demonstrate effective use of general photocopier and fax machine.
Perform simple accurate basic money exchanges Display appropriate telephone ettiquette.
Compose different types of business e-mail with professional business ettiquette.
Alphabetize files and records accurately File and sort numerical information.
Demonstrate adequate customer service skills when approaching a possible customer.
Demonstrate the abilitiy to professionally answer questions of a customer.
Demonstrate the abiltiy to handle conflict with a customer with professionalism.

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