OLS 144 - Office Procedures and Customer Service

2 CR

Students learn essential office administration skills and develop effective customer service techniques, including how to interact professionally with others and handle conflicts. The course emphasizes practical, real-world skills for professional interpersonal interactions and office operations. Course is graded Credit/No Credit.

Prerequisite(s): Acceptance into Program.

Course Outcomes

Demonstrate professional telephone etiquette in a business setting.
Compose business emails with correct professional language and tone.
Apply basic office administration skills to manage daily operations.
Manage the Outlook environment to maintain productivity and organization.
Demonstrate customer service skills when engaging with potential customers.
Respond to customer inquiries with professionalism and accuracy.
Demonstrate professionalism and the use of problem-solving skills to handle customer complaints or conflicts.

Find out when this course is offered