Sep 23, 2023  
2017-18 Catalog 
2017-18 Catalog [ARCHIVED CATALOG]

Application and Desktop Support Specialist Certificate of Achievement

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The Application & Desktop Support Specialist certificate teaches skills used in entry-level positions in desktop support. Desktop support duties include the daily operation and support of computers across local area networks, application-level technical assistance to end-users and creation of written documentation. Technical classes in the certificate map to industry-standard certification tests from COMPTIA. Job titles include IT Specialist, Desktop Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, and Computer Specialist

Learning Outcomes

Certificate recipients should possess the skills & abilities described below:

  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
  • Install, configure and maintain client system software
  • Install and configure end-user relevant Windows services and applications
  • Assist end-users with basic software applications
  • Create and maintain system documentation
  • Demonstrate the appropriate use of communication skills and professionalism in the workplace

Gainful Employment Disclosure

For details about our graduation rates, the median debt of students who completed the program, and other important information, please visit

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