May 24, 2024  
2023-24 Catalog 
2023-24 Catalog [ARCHIVED CATALOG]

Application and Desktop Support Specialist Certificate of Achievement

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The Application& Desktop Support Specialist Certificate of Achievement exposes students to the skills used in entry-level positions of technical support. Technical support duties include the daily operation and support of computing across local area networks, applcation-level technical assistance to end-users and creation of written documentation. Technical classes in the certificate map to industry-standard certification tests including: CompTIA A+, CompTIA Network+, CompTIA Security+ and a portion of the Cisco CCNA. Job titles include IT Specialist, Desktop Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, and Computer Specialist. A portion of this certificate can stack into the Associate of Arts-Transfer of Information Technology and BAS in Cybersecurity.

Learning Outcomes

Certificate recipients should possess the skills & abilities described below:

  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
  • Install, configure and maintain client system software
  • Install and configure end-user relevant Windows services and applications
  • Assist end-users with basic software applications
  • Create and maintain system documentation
  • Demonstrate the appropriate use of communication skills and professionalism in the workplace

Gainful Employment Disclosure

For details about our graduation rates, the median debt of students who completed the program, and other important information, please visit

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