OLS 106 - Communication in the Workplace

2 CR

This course prepares students for success in the workplace by developing essential communication and professional skills. Students will learn appropriate workplace behavior, adapt conversations for supervisors, coworkers, and customers, and practice active listening to address customer needs. They will explore conflict resolution, write professional emails, and create a strong resume. Students will build confidence in assertively communicating their qualifications and career goals. Course is graded Credit/No Credit.

Prerequisite(s): OLS 105

Course Outcomes

Describe appropriate versus inappropriate workplace behaviors.
Explain how to adapt conversations when speaking to supervisors, coworkers, and customers.
Use active listening strategies to effectively address customer needs (using role-play scenarios).
Apply non-violent communication strategies to resolve workplace conflicts.
Write a professional business e-mail to convey ideas and answer questions from customers and supervisors.
Create a resume that describes relevant qualifications for a job position.
Use assertive communication skills to clearly share your background, qualifications, and motivations for pursuing a job position during an interview.

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