BUS 342 - Management Practices and Processes

• Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
• Distinguish and explain the four principle managerial tasks, (planning, organizing, leading, and controlling) and explain how managers’ ability to handle each one affects organizational performance. Analyze their impacts on organizations.
• Differentiate among the levels of management and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
• Distinguish and explain the three kinds of managerial skills, and why managers are divided into different levels for efficiency and effectiveness. Evaluate the impact each level of management has on the organization and its performance.
• Define organizational culture and explain how managers both create and are influenced by organizational culture.
• Locate, acquire, evaluate, and analyze new information on management topics, and present it to the class.
• Explain why conflict arises, how it can be healthy for an organization, identify the types and sources of conflict in organizations, and describe conflict management strategies that managers can use to resolve conflict effectively. Apply this understanding to hypothetical management situations.
• Discuss and analyze the increasing diversity of the workforce and the organizational environment and explain the role that managers play in the effective management of diversity. Evaluate the role of diversity in business.

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