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Sep 07, 2024
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2024-25 Catalog
Technical Support Technician Certificate of Completion
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Return to: Programs of Study
The Technical Support Technician Certificate of Completion teaches skills used in entry-level positions in fields such as desktop support. Desktop support duties include the daily operation and support of computers across local area networks, application-level technical assistance to end-users and creation of written documentation. Technical classes in the certificate map to industry-standard certification tests from COMPTIA. Job titles include IT Specialist, Desktop Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, and Computer Specialist.
Learning Outcomes
Certificate recipients should possess the skills & abilities described below:
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Install, configure and maintain client system software
- Install and configure end-user relevant Windows services and applications
- Create and maintain system documentation
- Demonstrate the appropriate use of communication skills and professionalism in the workplace
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Return to: Programs of Study
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