CMST 250 - Communication in a Diverse Workplace

5 CR

Applies communication concepts and theory to the culturally diverse workplace. Covers interpersonal communication, teamwork and meeting effectiveness, electronic communication, conflict management, managerial effectiveness and organizational culture.

Recommended: Placement in ENGL 101, or higher.
Course Outcomes
After completing this class, students should be able to: • Identify their own cultural identity and discuss its influence on workplace expectations and interactions • Identify the types of language which would be culturally appropriate for a given workplace. • Describe cultural differences and similarities in nonverbal norms and expectations for workplace behavior • Describe how communication networks, organization structure, organizational culture, and power dynamics influence interaction. • Describe culturally appropriate listening approaches in a given situation to promote understanding, accomplish your goals, and enhance your relationship with others. • Apply leadership theory and concepts to improve managerial effectiveness. • Describe different approaches for negotiating solutions in work-related conflicts. • Identify the types of group roles, norms, and decision-making required to transform a diverse group of people into an effective team.

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