CMST 350 - Professional Communication for the Designer

5 CR

Examines how an Interior Design Professional applies communication theory and concepts to perform effectively in the workplace. Focuses on development of interpersonal skills in a diverse workplace, small group interaction and meeting effectiveness, public presentations, business writing including electronic collaboration, and organizational culture. Course requires significant oral presentation.

Prerequisite(s): Acceptance to the program or permission of instructor.

Course Outcomes
UPDATED OUTCOMES WEDNESDAY, APRIL 14, 2010 1. Apply the basic elements, process, and key principles of communication to a specific workplace situation, demonstrating how each concept affects the outcome of the interaction. 2. Analyze the advantages and disadvantages of various face-to-face and electronic communication channels found in the workplace and choose the most appropriate and effective one given the situation. 3. Identify the culture and co-cultures in a specific organization and describe how their norms and values shape communication in the workplace. 4. Describe the best listening approaches in a given situation to promote understanding, accomplish your goals, and enhance your relationship with others. 5. Identify the types of language and nonverbal communication that will be most effective within a specific organizational culture. 6. Describe different approaches for negotiating solutions in work-related conflicts and predict likely consequences of using each style. 7. Identify the types of group roles, norms, and decision-making required to transform a group of people into an effective team. 8. Explain the communication required of leaders and members to produce an effective meeting. 9. Design and deliver an effective, organized, and professional public presentation on a work-related topic. CMST 350 Learning Outcomes 1. Apply the basic elements, process, and key principles of communication to a specific workplace situation, demonstrating how each concept affects the outcome of the interaction. 2. Analyze the advantages and disadvantages of various face-to-face and electronic communication channels found in the workplace and choose the most appropriate and effective one given the situation. 3. Indentify, describe, and demonstrate the components of effective business writing. 4. Describe the organizational culture within a specific workplace or field and identify specific communication behaviors that will be most effective in that culture. 5. Identify the culture and co-cultures in a specific organization, field, or community and describe how their norms and values shape communication in the workplace. 6. Describe the best listening approaches you can use in a given situation to promote understanding, accomplish your goals, and enhance your relationship with others. 7. Describe and identify the types of language that will be most effective within a specific organizational culture. 8. Identify strategies for adapting to gender and cultural nonverbal communication differences in the workplace. 9. Identify the methods of creating an effective communication climate in individual, small group, and organizational interaction. 10. Describe four styles for negotiating solutions in work-related conflicts and predict likely consequences of using each style. 11. Demonstrate an application of the win-win approach to conflict management to a specific work-related conflict. 12. Identify the types of group roles, norms, and decision-making required to transform a group of people into an effective team. 13. Describe the communication required of leaders and members to produce an effective meeting. 14. Design and deliver an effective, organized, and professional public presentation on a work-related topic. 15. Identify the elements of effective written communication in the workplace.

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