ISIT 105 - Problem Solving for the IT Professional

5 CR

This course presents a wide variety of strategies to build a person’s problem solving skills towards situations in IT. Students practice creative/lateral thinking techniques and communication skills to approach technical and non-technical problems.

Prerequisite(s): Admission into BAS Information Systems and Technology program, or permission of instructor.

Course Outcomes

Describe the value of problem solving skills in today’s organizations.
Identify and state possible causes of a problem.
Articulate problem solving strategies and techniques in relation to organizational problems.
Model lateral and vertical thinking techniques to arrive at a solution.
Evaluate the both the problem solving process and the effectiveness of the outcome.
Use written communication to concisely communicate the problem and solution to an appropriate client.
Create and implement a plan to use technology in problem-solving.

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