OLS 106 - Communication in the Workplace

2 CR

Communication in the workplace is unique to the environment. Understanding the use of assertive language, how to manage a conflict, solve a problem, and job finding skills are all related to being an effective communicator. Career networking is introduced.

Prerequisite(s): OLS 105 and Acceptance into the program.

Course Outcomes
Use assertive communication to prove your point or promote your idea Demonstrate the ability to adapt communications when speaking with a coworker, a superior, and a customer Identify the characteristics of a group and demonstrate interacting effectively in a group Discuss career networking and build a business contacts list Discuss conflict resolution in the workplace Describe a systematic way to problem solve a situation Demonstrate preparedness, competence and confidence when answering interview questions Demonstrate workplace phone etiquette and message taking Demonstrate effective methods for initiating a conversation with a customer in a specified setting Prepare and present an idea to a group of people with clear concise language utilizing Microsoft PowerPoint

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