HCI 302 - Healthcare Quality Management

5 CR

Previously HCTM 302.
This course covers healthcare quality management, including organizational and nursing management, quality reporting, and the regulatory and accreditation process. Quality in healthcare includes patient safety and experience, infection control, utilization management, and organizational performance. The students are introduced to types of quality reporting and indicators, surveys, key performance metrics, education, and compliance.

Prerequisite(s): Admission to any baccalaureate program at Bellevue College.

Course Outcomes

Examine the current healthcare quality processes in healthcare organizations
Distinguish methods of quality surveillance and monitoring in infection control, regulation, compliance, and accreditation
Define quality tools, metrics, and approaches to root cause analysis
Analyze patient outcomes including satisfaction, safety, and experience
Assess methods of training and compliance
Apply quality management to operational performance and utilization management

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