HCML 411 - Institutional Quality Management & Accreditation

5 CR

Previously RAIT 495, RAIM 410, RAIM 411.
Covers principles of total quality management including quality assurance and quality control. Includes management of hospital and departmental accreditation including interpretation of accreditation standards, design of processes to address standards, and preparation for a site visit. Case studies are used to bring a contextual focus on healthcare. Only one of these courses may be taken for credit: RAIT 495, RAIM 410, RAIM 411 or HCML 411.

Prerequisite(s): Acceptance into the program or permission of instructor.

Course Outcomes
After completing this class, students should be able to: 1. Debate the trends in healthcare quality management and performance standards as they relate to the provision and reimbursement of healthcare services including the role of external accreditation. 2. Present strategies to establish and maintain a quality environment, including patient satisfaction, outcomes assessment, and procedural performance evaluation. 3. Evaluate and illustrate the use of a systems approach to quality management including the role of the various healthcare providers, vendors and customers in quality management. 4. Apply strategies and tools to measure, analyze, and monitor outcomes, including statistical management tools. 5. Outline key steps in preparing for hospital and departmental accreditation including self-study and site visit. Identify the steps needed to prepare for a site visit in healthcare. 6. Analyze theories and mechanisms used for workplace performance improvement such as TQM, Six Sigma, PDCA and Lean, and evaluate their applicability to hospitals, clinics, and healthcare. 7. Outline key steps in preparing for hospital and departmental accreditation including self-study and site visit. 8. Develop a quality management program and a plan for its implementation in an area of the student’s specialty.

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