OLS 106 - Communication in the Workplace

2 CR

Communication in the Workplace is unique to the environment. Understanding the use of assertive language, how to manage conflict, problem solve, and job seeking skills, are all related to being an effective communicator. Career networking is introduced. Course is graded Credit/No Credit.

Prerequisite(s): OLS 105

Course Outcomes

Use assertive communication to prove your point or promote your idea
Demonstrate the ability to adapt communications when speaking with a coworker, a superior, and a customer Identify the characteristics of a group and demonstrate interacting effectively in a group
Discuss career networking and build a business contacts list
Discuss conflict resolution in the workplace
Describe a systematic way to problem solve a situation
Demonstrate preparedness, competence and confidence when answering interview questions
Demonstrate workplace phone etiquette and message taking
Demonstrate effective methods for initiating a conversation with a customer in a specified setting
Prepare and present an idea to a group of people with clear concise language utilizing Microsoft PowerPoint

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