CMST 252 - Communication in a Diverse Healthcare Workplace

1. Analyze how their cultural identity influences their perception of patients, healthcare team members, and supervisors and the steps necessary to promote greater empathy for those who are culturally different from themselves.

2. Identify the behaviors (including responding non-defensively to criticism, giving constructive criticism, and adapting to norms) that lead to successful communication within a specific organizational culture.
3. Discuss behaviors that will promote effective communication on diverse healthcare teams.
4. Describe how culture influences conflict and strategies that can be used to effectively collaborate with others.
5. Describe the characteristics of intercultural communication competence and the methods of engaging in culturally sensitive language, nonverbal communication, and listening skills.
6. Explain the role that culture plays in the social support of patients and their families
7. Discuss effective communication approaches with patients with disabilities.
8. Describe how race and low socio-economic status impact patients’ health and the healthcare experience. 

• Listening and Speaking

• Cultural Diversity

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