May 27, 2024  
2017-18 Catalog 
2017-18 Catalog [ARCHIVED CATALOG]

Technical Assistant Certificate of Accomplishment

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The Technical Assistant Certificate of Accomplishment is designed for entry level positions where individuals may work in a retail area where they need to understand the technology of the products being sold, answer phones with a script to assist customers in forwarding calls and documenting (ticketing) their requests or a depot technician.

Learning Outcomes

Certificate recipients should possess the skills & abilities described below:

  • Design, create and format a variety of business documents, including business letters, newsletters, business correspondence, business plans, flyers, spreadsheets, presentations, budgets, charts, and database reports and tracking
  • Calculate and measure system efficiencies and examine computer performance benchmarks.
  • Demonstrate appropriate interpersonal abilities (such as leadership, integrity, diplomacy, respect for cultural diversity, flexibility, perseverance, resourcefulness, etc.)

Gainful Employment Disclosure

For details about our graduation rates, the median debt of students who completed the program, and other important information, please visit

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