OLS 144 - Office Procedures and Customer Service

2 CR

Covers basic office skills includes filing, faxing, copying, answering telephones, and handling money and customer service skills focusing on the interaction with others and handling conflict.

Prerequisite(s): OLS 106, OLS 111, OLS 141, OLS 174 and Acceptance into the program.

Course Outcomes
Demonstrate effective use of general photocopier and fax machine Perform simple accurate basic money exchanges Display appropriate telephone ettiquette Compose different types of business e-mail with professional business ettiquette Alphabetize files and records accurately File and sort numerical information Demonstrate adequate customer service skills when approaching a possible customer Demonstrate the abilitiy to professionally answer questions of a customer Demonstrate the abiltiy to handle conflict with a customer with professionalism

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